Privacy Policy

Last Updated: February 10, 2026

1. Introduction

Flunnl ("we", "our", or "us") operates as a Software as a Service (SaaS) platform for lead generation and management. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Data Controller vs Data Processor

It is important to understand the distinction between different roles in data processing:

• You (our customer) are the Data Controller for the leads you capture through our platform
• Flunnl acts as a Data Processor, storing and processing leads on your behalf
• You are responsible for ensuring compliance with GDPR and other data protection laws when capturing leads

3. Information We Collect

3.1 Account Information

When you create a Flunnl account, we collect:

• Name and email address
• Organization name
• Password (encrypted)
• Billing information (processed securely through Stripe)

3.2 Lead Data (Processed on Your Behalf)

We store lead data that you collect through forms on our platform, including:

• Contact information (names, emails, phone numbers)
• Form submissions and responses
• Consent records and timestamps
• IP addresses and user agents
• UTM parameters and tracking data

3.3 Usage Data

We automatically collect information about how you use Flunnl:

• Login times and activity logs
• Feature usage and interactions
• Device information and browser type

4. How We Use Your Information

• To provide and maintain our service
• To process and deliver leads to your configured destinations
• To send service-related notifications (delivery failures, system alerts)
• To improve our platform and develop new features
• To provide customer support
• To detect and prevent fraud or abuse

5. Data Sharing and Disclosure

We do not sell your data. We may share information in the following circumstances:

• At your direction: When you configure lead delivery to external systems (webhooks, email, Google Sheets)
• Service providers: With trusted third parties who help us operate our service (hosting, email delivery, payment processing)
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account data and lead data for as long as your account is active. When you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.

8. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to our processing of your data

To exercise these rights, please contact us at the email address below.

9. Cookies

We use essential cookies to maintain your session and authentication. We do not use tracking cookies for advertising purposes. You can control cookies through your browser settings.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

For any questions about this Privacy Policy, or to exercise your data rights, please contact us at: